Location: Holiday Inn Express, 3405 Regency Park Dr, Grand Blanc, MI

Position Type: Full-Time / Part-Time (Competitive Pay, commensurate with experience)

Position Summary

We are seeking a hands-on, driven, and experienced Housekeeping Supervisor to lead our housekeeping team at the Holiday Inn Express in Grand Blanc. In this role, you will be the backbone of our guest satisfaction, ensuring that all guest rooms and public areas meet and exceed brand standards for cleanliness, hygiene, and presentation.

We need a natural leader who is not afraid to roll up their sleeves, take charge, and lead by example. If you are detail-oriented, possess a strong work ethic, and have a proven background in major select-service hotel brands, we want to talk to you.

Key Responsibilities

• Team Leadership & Direction: Supervise, train, and mentor all room attendants, laundry staff, and housepersons. Set daily cleaning schedules, assign tasks, and monitor performance to ensure maximum productivity.

• Quality Control & Inspections: Conduct rigorous daily inspections of guest rooms and public spaces to ensure adherence to Holiday Inn Express (IHG) and corporate cleanliness standards.

• Hands-On Management: Jump in and assist the team whenever necessary—whether turning over rooms during peak check-out times or managing laundry operations.

• Inventory & Supplies: Monitor stock levels of cleaning supplies, guest amenities, and linens. Coordinate ordering and inventory tracking to prevent shortages.

• Maintenance Coordination: Identify and report maintenance issues (e.g., broken fixtures, plumbing or HVAC concerns) promptly to the maintenance department and track repairs to completion.

• Safety & Compliance: Ensure all staff members adhere to OSHA safety guidelines, proper chemical handling, and lost-and-found procedures.

• Guest Satisfaction: Address guest feedback or cleaning requests swiftly and professionally to guarantee a welcoming and comfortable stay.

Qualifications & Requirements

• Brand Experience (Strict Requirement): Minimum of 3 years of housekeeping supervisory experience specifically working within major brand-name hotels (IHG, Marriott, or Hilton).

• Leadership Skills: Proven ability to lead, motivate, and hold a diverse team accountable in a fast-paced environment.

• Work Ethic: A hard-working, "take charge" attitude with the physical stamina to stand, walk, bend, and lift throughout the shift.

• Attention to Detail: Immaculate standards of cleanliness and an eye for spotting minor issues before guests do.

• Availability: Must be able to work flexible shifts, including mornings, weekends, and holidays, as hotel operations require.

• Communication: Strong communication skills (bilingual in English/Spanish is a strong plus).